Privacy Policy

1. Introduction

Sage Lattice is committed to protecting the privacy and personal information of our program participants and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Thailand's Personal Data Protection Act (PDPA) and international data protection standards.

This policy applies to all personal data collected through our website, program enrollment processes, and educational services. By using our services or providing your information, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller Information

Sage Lattice is the data controller responsible for your personal information. You can contact us regarding data protection matters at:

3. Personal Data We Collect

We collect and process the following categories of personal information:

3.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Program enrollment details (selected program, session preferences)
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any information you provide in inquiries or correspondence

3.2 Information Collected Automatically

• Website usage data (pages visited, time spent, referring sites)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes
• Contract Performance: Processing is necessary to fulfill our educational services contract with you
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our programs and communicating about our services
• Legal Compliance: Processing is required to comply with Thai legal obligations

5. How We Use Your Personal Data

We use your personal information for the following purposes:

5.1 Service Delivery

• Processing program enrollments and managing participant registrations
• Communicating about scheduled sessions, program updates, and logistics
• Providing program materials and educational resources
• Responding to inquiries and providing customer support

5.2 Business Operations

• Processing payments and maintaining financial records
• Analyzing program effectiveness and participant satisfaction
• Improving our educational content and delivery methods
• Website functionality and user experience optimization

5.3 Marketing Communications (with consent)

• Sending information about new programs and educational opportunities
• Sharing relevant financial education content and resources
• Notifying you of upcoming session dates and enrollment periods

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Participants: Data retained for the duration of your enrollment plus 2 years for follow-up support
• Inquiries: Contact information from general inquiries retained for 1 year
• Marketing Communications: Until you withdraw consent or request deletion
• Financial Records: Retained for 7 years in compliance with Thai accounting requirements
• Website Analytics: Anonymized after 26 months

7. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

7.1 Service Providers

• Payment processors (for secure payment handling)
• Email service providers (for program communications)
• Website hosting and analytics services
• All third-party providers are contractually bound to protect your data

7.2 Legal Requirements

We may disclose personal information if required by Thai law, court order, or governmental authority, or to protect our legal rights and the safety of our participants.

8. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit using SSL/TLS protocols
• Secure data storage with access controls and authentication
• Regular security assessments and updates
• Staff training on data protection and privacy practices
• Incident response procedures for potential data breaches

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. For detailed information about our cookie practices, including how to manage cookie preferences, please refer to our Cookie Policy.

10. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Withdraw Consent: Withdraw consent for processing at any time (where consent is the legal basis)

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by Thai law.

11. International Data Transfers

Some of our service providers may be located outside Thailand. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with Thai data protection requirements.

12. Children's Privacy

Our educational programs are designed for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to enrolled participants if changes significantly affect data processing
• Obtaining fresh consent where required by law

Continued use of our services after policy updates constitutes acceptance of the revised terms.

14. Complaints and Regulatory Authority

If you have concerns about how we handle your personal data, please contact us first at [email protected]. We take privacy complaints seriously and will investigate promptly.

You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe we have violated your data protection rights.

15. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: